Windows compatibility issue: "This app can't run on your PC" appears at startup

Problem

When launching Exploratory.exe, the message “This app can’t run on your PC” appears.

Cause & Solution

This message appears when using PCs equipped with Microsoft SQ1, SQ2, or Snapdragon X Plus CPUs (e.g., Surface Pro).

For Windows systems, Exploratory desktop supports operation on Intel or Ryzen CPUs. Therefore, please use a PC with supported hardware.