When opening Desktop, it fails with Cannot read properties of undefined (reading 'plan')

Issues
#1

When you get this error, if you check your log file, you might see an error like this.

{"level":50,"time":1724218318315,"msg":"HTTP request failed: {\"errno\":-3001,\"code\":\"EAI_AGAIN\",\"syscall\":\"getaddrinfo\",\"hostname\":\"[login.microsoftonline.com](http://login.microsoftonline.com/)\",\"NETWORK_ERROR\":true}","pid":17728,"hostname":"abc","v":1}

{"level":50,"time":1724218318315,"msg":"Network error at login: {\"errno\":-3001,\"code\":\"EAI_AGAIN\",\"syscall\":\"getaddrinfo\",\"hostname\":\"[login.microsoftonline.com](http://login.microsoftonline.com/)\",\"NETWORK_ERROR\":true}","pid":17728,"hostname":"abc","v":1}

{"level":50,"time":1724218319018,"msg":"HTTP request failed: {\"errno\":-3001,\"code\":\"EAI_AGAIN\",\"syscall\":\"getaddrinfo\",\"hostname\":\"[login.microsoftonline.com](http://login.microsoftonline.com/)\",\"NETWORK_ERROR\":true}","pid":17728,"hostname":"abc","v":1}

{"level":50,"time":1724218319018,"pid":17728,"hostname":"abc","errno":-3001,"code":"EAI_AGAIN","syscall":"getaddrinfo","hostname":"[login.microsoftonline.com](http://login.microsoftonline.com/)","NETWORK_ERROR":true,"v":1}

The error message you’re seeing is related to a network issue, specifically a DNS resolution problem. Here’s a breakdown of the key components:

  1. errno\":-3001: This is the error number, which in this context indicates a DNS-related error.
  2. code\":\"EAI_AGAIN: This error code (EAI_AGAIN) typically means a temporary failure in name resolution. It is returned by the getaddrinfo function when the DNS server cannot be reached or there is a temporary issue with DNS resolution.
  3. syscall\":\"getaddrinfo: This indicates that the error occurred during the getaddrinfo system call, which is responsible for resolving a hostname into an IP address.
  4. hostname\":\"login.microsoftonline.com: The hostname that the system was trying to resolve when the error occurred. In this case, it’s login.microsoftonline.com, which is a Microsoft login service.
  5. NETWORK_ERROR\":true: This indicates that the error is network-related.

Possible Causes:

  • DNS Server Issue: The DNS server you’re using might be temporarily down or unable to resolve the hostname.
  • Network Connectivity Issue: There might be an issue with your internet connection or network configuration.
  • Firewall or Proxy Interference: A firewall or proxy might be blocking the request to the DNS server.
  • Temporary Outage: The service might be experiencing a temporary outage.

Suggested Solutions:

  1. Retry the Request: Since EAI_AGAIN indicates a temporary issue, retrying the request after a short delay might resolve the issue.
  2. Check DNS Settings: Ensure that your DNS settings are correct and consider using a different DNS server, like Google’s DNS (8.8.8.8).
  3. Check Network Connection: Verify that your internet connection is stable and working properly.
  4. Check Firewall/Proxy Settings: Ensure that there is no firewall or proxy blocking access to login.microsoftonline.com.

If the issue persists, it might be worth investigating further with your network administrator.

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