Problem: SQL Query Hangs on Import Dialog

Issues
#1

Problem: SQL Query Hangs on Import Dialog

When running a SQL query from the Import Dialog, there are cases where the loading spinner continues indefinitely and the query never completes:

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Cause

This issue typically occurs when your PC’s IP address is not on the database server’s whitelist. As a result, the connection request is blocked silently, causing the interface to hang without feedback.

Solution

Make sure that your PC’s current IP address is added to the database server’s whitelist. You may need to contact your network administrator or database manager to confirm or update the whitelist settings.

Once your IP is whitelisted, the query should proceed as expected.