Problem: Scheduling Fails with Time Zone Error (Asia/Calcutta) in Rserve

Issues
#1

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Problem: Scheduling Fails with Time Zone Error in Rserve

You may encounter the following error when scheduling an insight in Exploratory:

Error in Rserve::run.Rserve(remote = TRUE) : Error loading time zone (Asia/Calcutta)

This issue occurs if the insight was published using an older version of Exploratory that references the deprecated “Calcutta” time zone.

Solution

To resolve this issue:

  1. Open Exploratory Desktop

  2. Go to System Settings

    System Settings
    System Settings772×814 74.9 KB

  3. Update the Time Zone

    • Select Kolkata (or the appropriate time zone).
    • Click Save.

    Time Zone Settings
    Time Zone Settings1212×1294 64.1 KB

  4. Verify & Republish

    • Ensure that you can successfully import data.
    • Publish the insight again.

  5. Check the Timezone for the Schedule

Open the URL of the published insight and check the schedule setting. Make sure it does not use Asia/Calcutta.

image
image1768×1486 181 KB

  1. Reschedule the Insight

After these steps, scheduling should work without errors.