Here is the list of error messages and their solutions when using interactive mode or parameters on the server. If the problem persists even after applying the suggested solutions, please contact us at support@exploratory.io.
| Error Message | Solution |
|---|---|
| Network problem happened while connecting. | Please check if you are properly connected to the network and reload the page to try again. |
| Network problem happened while reconnecting. | Please check if you are properly connected to the network and reload the page to try again. |
| Connection timed out. | Please reload the page and try again. |
| Network problem happened. | Please check if you are properly connected to the network and reload the page to try again. |
| Connection information is missing for a data frame . | Try re-importing the data on Exploratory Desktop, and if it works without issues, proceed with re-publishing. |
| Processing timed out while running the following command. | On Exploratory Desktop, check if the processing of the relevant step takes a long time when performing the same parameter operations. If it takes a long time, try splitting the step or simplifying the process to reduce the processing time before re-publishing. |
| Processing might have failed due to the large data size. | On Exploratory Desktop, make adjustments to prevent the output data size from becoming too large, and then re-publish. |
| Processing failed because the data source didn’t return data. | Try re-importing the data on Exploratory Desktop, and make adjustments so that the data source returns data, then re-publish. |
| Refreshing the data failed because the published content is created on the older version of Exploratory Desktop. | Upgrade Exploratory Desktop and proceed with re-publishing. |
| Processing failed while processing the dashboard or note. | Run the relevant dashboard or note on Exploratory Desktop, and if it works without issues, re-publish. |
| Failed to connect to the data service because the service was temporarily unavailable. Please try again later. | Please try again after a while. |
| Exporting the scheduled data to Google Sheets failed because the data size was larger than the Google Sheets’s limit (5 million data cells). | On Exploratory Desktop, make adjustments to prevent the output data size from becoming too large, and then re-publish. |
| Exporting the scheduled data to Google Sheets failed because Google’s server timed out. Please try again later. | Please try again after a while. |
| Please try to re-authorize the OAuth tokens from here. | Follow the link to re-authenticate the OAuth token. |
| A database object such as a column referenced by is missing. | Run the relevant dashboard or note on Exploratory Desktop, and if it works without issues, re-publish. |
| Error happened during the session. |
Please reload the page and try again. |
| The session has been expired. | Please reload the page and try again. |
| The session has timed out due to inactivity. | Please reload the page and try again. |
| The session has timed out because the processing took a long time. | Check if the processing takes a long time when performing the same parameter operations on Exploratory Desktop. If it takes a long time, simplify the process to reduce the processing time before re-publishing. |
| No matching rows were found. Please try a different parameter condition. | Please try different parameter conditions. |