# Problem: SQL Query Hangs on Import Dialog

**URL:** <https://community.exploratory.io/t/problem-sql-query-hangs-on-import-dialog/3995>\
**Category:** Issues\
**Created:** [August 6, 2025, 4:50pm UTC](https://community.exploratory.io/t/problem-sql-query-hangs-on-import-dialog/3995 "2025-08-06T16:50:36Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Hide\_Kojima1](https://community.exploratory.io/user_avatar/community.exploratory.io/hide_kojima1/32/398_2.png) [@Hide\_Kojima1](https://community.exploratory.io/u/Hide_Kojima1)\
**Post date:** [August 6, 2025, 4:50pm UTC](https://community.exploratory.io/t/problem-sql-query-hangs-on-import-dialog/3995/1 "2025-08-06T16:50:36Z")

</div>

## Problem: SQL Query Hangs on Import Dialog

When running a SQL query from the **Import Dialog** , there are cases where the loading spinner continues indefinitely and the query never completes:

 ![image](https://community.exploratory.io/uploads/default/original/2X/1/10d764badbe974621982c7cf1d7924486981a283.png)

## Cause

This issue typically occurs when your **PC’s IP address is not on the database server’s whitelist**. As a result, the connection request is blocked silently, causing the interface to hang without feedback.

## Solution

Make sure that your PC’s current IP address is **added to the database server’s whitelist**. You may need to contact your network administrator or database manager to confirm or update the whitelist settings.

Once your IP is whitelisted, the query should proceed as expected.