# Issues **URL:** https://community.exploratory.io/c/issues/5.md [Latest](https://community.exploratory.io/latest.md) · [Categories](https://community.exploratory.io/categories.md) --- ## [About the Issues category](https://community.exploratory.io/t/about-the-issues-category/19)
**Author:** [@Kan\_Nishida](https://community.exploratory.io/u/Kan_Nishida)\ **Replies:** 0
If you find any issue or bug with Exploratory Desktop, our web pages, documents, etc, please feel free to post with this category! You can also look at this note for common problems and solutions about Exploratory Deskt… --- ## [Cannot open projects due to "Retry failed: \[Connection.initInstance\]" error after downgrading from v16 to v15 on Windows](https://community.exploratory.io/t/cannot-open-projects-due-to-retry-failed-connection-initinstance-error-after-downgrading-from-v16-to-v15-on-windows/4301)
**Author:** [@Ikuya\_Murasato](https://community.exploratory.io/u/Ikuya_Murasato)\ **Replies:** 0\ **Last updated:** [October 30, 2026, 1:38am UTC](https://community.exploratory.io/t/cannot-open-projects-due-to-retry-failed-connection-initinstance-error-after-downgrading-from-v16-to-v15-on-windows/4301 "2026-10-30T01:38:58Z")
After downgrading Exploratory Desktop from v16 to v15.6 on Windows, you may get the following error when opening a project, and the project fails to open. Retry failed: \[Connection.initInstance\], retry:\[50/50\], interval… --- ## [Getting 'Error code: 128' and 'detected dubious ownership in repository' errors when opening a project or publishing a note from a network folder](https://community.exploratory.io/t/getting-error-code-128-and-detected-dubious-ownership-in-repository-errors-when-opening-a-project-or-publishing-a-note-from-a-network-folder/4300)
**Author:** [@Ikuya\_Murasato](https://community.exploratory.io/u/Ikuya_Murasato)\ **Replies:** 0\ **Last updated:** [October 28, 2026, 2:18pm UTC](https://community.exploratory.io/t/getting-error-code-128-and-detected-dubious-ownership-in-repository-errors-when-opening-a-project-or-publishing-a-note-from-a-network-folder/4300 "2026-10-28T14:18:34Z")
On Windows, if your project folder is on a network share (a UNC path such as \\\\server-name\\...) and its owner doesn’t match the user you’re logged in as, you may get the following error when you open a project, publish a… --- ## [Getting “fatal: not in a git directory” error when creating a project](https://community.exploratory.io/t/getting-fatal-not-in-a-git-directory-error-when-creating-a-project/4295)
**Author:** [@Ikuya\_Murasato](https://community.exploratory.io/u/Ikuya_Murasato)\ **Replies:** 0\ **Last updated:** [October 20, 2026, 4:09am UTC](https://community.exploratory.io/t/getting-fatal-not-in-a-git-directory-error-when-creating-a-project/4295 "2026-10-20T04:09:55Z")
If your Exploratory Repository is set to a location on a network drive, or if you keep the project folder (the projects folder under .exploratory) as a symbolic link that points to a network drive, you may see the follow… --- ## [An error appears during operation: cannot DELETE from contentless fts5 table](https://community.exploratory.io/t/an-error-appears-during-operation-cannot-delete-from-contentless-fts5-table/4290)
**Author:** [@user1](https://community.exploratory.io/u/user1)\ **Replies:** 0\ **Last updated:** [October 15, 2026, 5:02am UTC](https://community.exploratory.io/t/an-error-appears-during-operation-cannot-delete-from-contentless-fts5-table/4290 "2026-10-15T05:02:10Z")
Problem: You may see the error cannot DELETE from contentless fts5 table: doc\_fts while editing or saving a data frame, working with a chart, or publishing. This can happen after you upgrade from a version earlier than 1… --- ## [An error appears during operation: 'delete' may not be used with a contentless\_delete=1](https://community.exploratory.io/t/an-error-appears-during-operation-delete-may-not-be-used-with-a-contentless-delete-1/4289)
**Author:** [@user1](https://community.exploratory.io/u/user1)\ **Replies:** 0\ **Last updated:** [October 14, 2026, 10:42pm UTC](https://community.exploratory.io/t/an-error-appears-during-operation-delete-may-not-be-used-with-a-contentless-delete-1/4289 "2026-10-14T22:42:59Z")
Problem: Sometimes, you may encounter an error saying 'delete' may not be used with a contentless\_delete=1 during operation. This happens when you downgrade from version 16.4 or later to an earlier version. Cause: This … --- ## [Network error occurs in Exploratory Desktop with the "unable to get local issuer certificate" error](https://community.exploratory.io/t/network-error-occurs-in-exploratory-desktop-with-the-unable-to-get-local-issuer-certificate-error/4285)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 12:32pm UTC](https://community.exploratory.io/t/network-error-occurs-in-exploratory-desktop-with-the-unable-to-get-local-issuer-certificate-error/4285 "2026-10-08T12:32:05Z")
After installing Exploratory Desktop, you may not be able to connect to the network when logging in, and an error occurs. A key characteristic of this problem is that you can connect to exploratory.io without any problem… --- ## ["arrange\_() was deprecated in dplyr 0.7.0 and is now defunct" error occurs when creating a chart](https://community.exploratory.io/t/arrange-was-deprecated-in-dplyr-0-7-0-and-is-now-defunct-error-occurs-when-creating-a-chart/4268)
**Author:** [@user1](https://community.exploratory.io/u/user1)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 7:44pm UTC](https://community.exploratory.io/t/arrange-was-deprecated-in-dplyr-0-7-0-and-is-now-defunct-error-occurs-when-creating-a-chart/4268 "2026-06-26T19:44:24Z")
If you see the following error when creating a chart: arrange\_() was deprecated in dplyr 0.7.0 and is now defunct This error can occur when the installed R packages are in an inconsistent state due to version mismatche… --- ## [A schedule that had been running successfully is now failing with data type errors such as “Unsupported date-time class ‘character’.”, "do not know how to convert 'x' to class Date”, "Can't join due to incompatible types","invalid type of argument" etc](https://community.exploratory.io/t/a-schedule-that-had-been-running-successfully-is-now-failing-with-data-type-errors-such-as-unsupported-date-time-class-character-do-not-know-how-to-convert-x-to-class-date-cant-join-due-to-incompatible-types-invalid-type-of-argument-etc/3820)
**Author:** [@user1](https://community.exploratory.io/u/user1)\ **Replies:** 0\ **Last updated:** [October 11, 2024, 3:25am UTC](https://community.exploratory.io/t/a-schedule-that-had-been-running-successfully-is-now-failing-with-data-type-errors-such-as-unsupported-date-time-class-character-do-not-know-how-to-convert-x-to-class-date-cant-join-due-to-incompatible-types-invalid-type-of-argument-etc/3820 "2024-10-11T03:25:53Z")
If a schedule that was working previously starts failing with a data type error like the following; "Unsupported date-time class ‘character’. “do not know how to convert ‘x’ to class Date” “Can’t join x$id with y$id du… --- ## [The error "Failed to generate the dashboard because resolving the data frame dependencies failed" occurs](https://community.exploratory.io/t/the-error-failed-to-generate-the-dashboard-because-resolving-the-data-frame-dependencies-failed-occurs/4254)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 11:59pm UTC](https://community.exploratory.io/t/the-error-failed-to-generate-the-dashboard-because-resolving-the-data-frame-dependencies-failed-occurs/4254 "2026-06-04T23:59:03Z")
One possible cause of this error is that the dashboard was run while another R process was still executing. To resolve this, please try running the dashboard again, or reopen the project and then run the dashboard. If … --- ## [Error: vector memory exhausted (limit reached?)](https://community.exploratory.io/t/error-vector-memory-exhausted-limit-reached/1902)
**Author:** [@user1](https://community.exploratory.io/u/user1)\ **Replies:** 0\ **Last updated:** [August 4, 2020, 5:49pm UTC](https://community.exploratory.io/t/error-vector-memory-exhausted-limit-reached/1902 "2020-08-04T17:49:01Z")
If you encounter the error “Error: vector memory exhausted (limit reached?)” in Exploratory, please try the following solutions. Reopen the Project Closing the project temporarily releases the data cache that was open w… --- ## ["No project found." error occurs when refreshing a project](https://community.exploratory.io/t/no-project-found-error-occurs-when-refreshing-a-project/4242)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [May 19, 2026, 9:22am UTC](https://community.exploratory.io/t/no-project-found-error-occurs-when-refreshing-a-project/4242 "2026-05-19T09:22:45Z")
When trying to import an updated project from Exploratory Server, clicking the “Refresh” button in the project list caused a “No project found.” error. This issue occurred in v15.1. This issue has been fixed in v15.2, s… --- ## [Bar chart value labels appear in incorrect positions when displayed](https://community.exploratory.io/t/bar-chart-value-labels-appear-in-incorrect-positions-when-displayed/4225)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [May 4, 2026, 11:43pm UTC](https://community.exploratory.io/t/bar-chart-value-labels-appear-in-incorrect-positions-when-displayed/4225 "2026-05-04T23:43:11Z")
An issue has been confirmed in v14 where value labels on bar charts may appear in unintended positions when the “Value Label Position” setting is left at its default “Auto” setting. If you encounter this issue, you c… --- ## ["Error in calculation when using fct\_reorder: .f must be a factor or character vector, not a function"](https://community.exploratory.io/t/error-in-calculation-when-using-fct-reorder-f-must-be-a-factor-or-character-vector-not-a-function/4227)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [May 5, 2026, 11:47pm UTC](https://community.exploratory.io/t/error-in-calculation-when-using-fct-reorder-f-must-be-a-factor-or-character-vector-not-a-function/4227 "2026-05-05T23:47:42Z")
Problem When you run a calculation that uses fct\_reorder in the “Create Calculation” step, you may see an error like the following. Error in mutate(., filter = fct\_reorder(vars, vars\_order)) : ℹ In argument: \`filter = f… --- ## [Error Occurs with purrr::map in K-Means Clustering](https://community.exploratory.io/t/error-occurs-with-purrr-map-in-k-means-clustering/4164)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [February 3, 2026, 1:23am UTC](https://community.exploratory.io/t/error-occurs-with-purrr-map-in-k-means-clustering/4164 "2026-02-03T01:23:13Z")
In K-Means Clustering, you may encounter an error from purrr::map. This error occurs when the number of unique combinations of values in the variables used for K-Means Clustering is smaller than the “Max Number of Cl… --- ## ["Error in dplyr::bind\_rows ... Can't combine ... \ and ... \" error occurs when using Totals/Subtotals in Pivot Table](https://community.exploratory.io/t/error-in-dplyr-bind-rows-cant-combine-character-and-double-error-occurs-when-using-totals-subtotals-in-pivot-table/4211)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [April 2, 2026, 1:17am UTC](https://community.exploratory.io/t/error-in-dplyr-bind-rows-cant-combine-character-and-double-error-occurs-when-using-totals-subtotals-in-pivot-table/4211 "2026-04-02T01:17:27Z")
When publishing a Dashboard or Note that contains a Pivot Table with Totals/Subtotals enabled, or when exporting the Pivot Table data to CSV, you may encounter the following error: Error in dplyr::bind\_rows(df.res, tibb… --- ## [The error "a.getMarkdownContent is not a function" appears when renaming Data Frames, Steps, Dashboards, or Notes](https://community.exploratory.io/t/the-error-a-getmarkdowncontent-is-not-a-function-appears-when-renaming-data-frames-steps-dashboards-or-notes/4210)
**Author:** [@Ikuya\_Murasato](https://community.exploratory.io/u/Ikuya_Murasato)\ **Replies:** 0\ **Last updated:** [April 1, 2026, 2:12am UTC](https://community.exploratory.io/t/the-error-a-getmarkdowncontent-is-not-a-function-appears-when-renaming-data-frames-steps-dashboards-or-notes/4210 "2026-04-01T02:12:21Z")
When attempting to set or change the names of the following content, an error stating a.getMarkdownContent is not a function may appear, preventing the name from being updated: Data Frame Step Dashboard (including page… --- ## [No results returned when using AI Wrangling (AI Prompt) for the first time](https://community.exploratory.io/t/no-results-returned-when-using-ai-wrangling-ai-prompt-for-the-first-time/4207)
**Author:** [@Ikuya\_Murasato](https://community.exploratory.io/u/Ikuya_Murasato)\ **Replies:** 0\ **Last updated:** [March 25, 2026, 9:54pm UTC](https://community.exploratory.io/t/no-results-returned-when-using-ai-wrangling-ai-prompt-for-the-first-time/4207 "2026-03-25T21:54:05Z")
Exploratory supports the AI Wrangling (AI Prompt) feature, which allows you to transform data using natural language. If you have recently installed Exploratory and are using a version earlier than v14.6, you may fin… --- ## [AI Functions fail with Timeout error](https://community.exploratory.io/t/ai-functions-fail-with-timeout-error/4205)
**Author:** [@Hide\_Kojima1](https://community.exploratory.io/u/Hide_Kojima1)\ **Replies:** 0\ **Last updated:** [March 19, 2026, 4:43pm UTC](https://community.exploratory.io/t/ai-functions-fail-with-timeout-error/4205 "2026-03-19T16:43:50Z")
You may encounter a timeout error like the one below when running AI functions (e.g., text analysis, prediction): The AI function timed out because the processing took too long. Please enable the "Parallel Processing" … --- ## [When rendering a Pivot Table: "Error in UseMethod("unite") : no applicable method for 'unite' applied to an object of class "c('integer', 'numeric')"" shows up](https://community.exploratory.io/t/when-rendering-a-pivot-table-error-in-usemethod-unite-no-applicable-method-for-unite-applied-to-an-object-of-class-c-integer-numeric-shows-up/4204)
**Author:** [@Ikuya\_Murasato](https://community.exploratory.io/u/Ikuya_Murasato)\ **Replies:** 0\ **Last updated:** [March 19, 2026, 7:59am UTC](https://community.exploratory.io/t/when-rendering-a-pivot-table-error-in-usemethod-unite-no-applicable-method-for-unite-applied-to-an-object-of-class-c-integer-numeric-shows-up/4204 "2026-03-19T07:59:34Z")
When displaying a grand total row in a Pivot Table that has only one metric, or when rendering a chart with such settings in a dashboard or note, the following error may occur: Error in UseMethod(“unite”) : no applicab… --- ## [LightGBM does not work on MacOS Big Sur, Monterey, or Ventura](https://community.exploratory.io/t/lightgbm-does-not-work-on-macos-big-sur-monterey-or-ventura/4200)
**Author:** [@Hide\_Kojima1](https://community.exploratory.io/u/Hide_Kojima1)\ **Replies:** 0\ **Last updated:** [March 15, 2026, 4:55pm UTC](https://community.exploratory.io/t/lightgbm-does-not-work-on-macos-big-sur-monterey-or-ventura/4200 "2026-03-15T16:55:52Z")
Problem When running LightGBM in Exploratory on Mac, you may see the following error: Error: package or namespace load failed for 'lightgbm' in dyn.load(file, DLLpath = DLLpath, ...): unable to load shared object '.../… --- ## [Data Wrangling with AI Prompt fails with 404 Not Found](https://community.exploratory.io/t/data-wrangling-with-ai-prompt-fails-with-404-not-found/4088)
**Author:** [@Hide\_Kojima1](https://community.exploratory.io/u/Hide_Kojima1)\ **Replies:** 0\ **Last updated:** [November 10, 2025, 4:12pm UTC](https://community.exploratory.io/t/data-wrangling-with-ai-prompt-fails-with-404-not-found/4088 "2025-11-10T16:12:23Z")
Problem When you try to use AI Prompt for data wrangling, you get a 404 Not Found Error. "404 {\\"type\\":\\"error\\",\\"error\\":{\\"type\\":\\"not\_found\_error\\",\\"message\\":\\"model: claude-3-5-sonnet-20241022\\"},\\"request\_id\\"… --- ## ["No matching connection found" error occurs when publishing content](https://community.exploratory.io/t/no-matching-connection-found-error-occurs-when-publishing-content/4188)
**Author:** [@Ikuya\_Murasato](https://community.exploratory.io/u/Ikuya_Murasato)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 7:21am UTC](https://community.exploratory.io/t/no-matching-connection-found-error-occurs-when-publishing-content/4188 "2026-02-18T07:21:33Z")
When publishing content created in Exploratory Desktop to a server, the publication may fail with the following error message: No matching connection found for the connection () required to run this data frame. Please … --- ## [How is the "TRUE Ratio" calculated on the chart Y-axis when TRUE/FALSE/NA (missing values) are mixed?](https://community.exploratory.io/t/how-is-the-true-ratio-calculated-on-the-chart-y-axis-when-true-false-na-missing-values-are-mixed/4186)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [February 13, 2026, 2:24pm UTC](https://community.exploratory.io/t/how-is-the-true-ratio-calculated-on-the-chart-y-axis-when-true-false-na-missing-values-are-mixed/4186 "2026-02-13T14:24:42Z")
When you select “TRUE Ratio” for the Y-axis in a chart, it is calculated as the ratio of TRUE values to all rows, including NA (missing values). For example, in the following case, there are 10 rows with 5 TRUE values a… --- ## [When attempting to export a chart image from a map within a Note, the error "Exporting chart failed. Chart image data is empty." is displayed](https://community.exploratory.io/t/when-attempting-to-export-a-chart-image-from-a-map-within-a-note-the-error-exporting-chart-failed-chart-image-data-is-empty-is-displayed/4184)
**Author:** [@Ikuya\_Murasato](https://community.exploratory.io/u/Ikuya_Murasato)\ **Replies:** 0\ **Last updated:** [February 12, 2026, 1:03am UTC](https://community.exploratory.io/t/when-attempting-to-export-a-chart-image-from-a-map-within-a-note-the-error-exporting-chart-failed-chart-image-data-is-empty-is-displayed/4184 "2026-02-12T01:03:17Z")
In Notes, you may encounter the error “Exporting chart failed. Chart image data is empty.” when trying to export an image of a map. To work around this issue, please open the specific map in the Chart view first, and… --- ## [“You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘asc’” error happens on desktop or scheduling](https://community.exploratory.io/t/you-have-an-error-in-your-sql-syntax-check-the-manual-that-corresponds-to-your-mysql-server-version-for-the-right-syntax-to-use-near-asc-error-happens-on-desktop-or-scheduling/4183)
**Author:** [@user1](https://community.exploratory.io/u/user1)\ **Replies:** 0\ **Last updated:** [February 11, 2026, 4:43pm UTC](https://community.exploratory.io/t/you-have-an-error-in-your-sql-syntax-check-the-manual-that-corresponds-to-your-mysql-server-version-for-the-right-syntax-to-use-near-asc-error-happens-on-desktop-or-scheduling/4183 "2026-02-11T16:43:45Z")
Issue When retrieving data from MySQL in Exploratory Desktop, or when running a schedule that includes a step to retrieve data from MySQL, the following error occurs and the process fails: Error : You have an error in y… --- ## [Error: tunneling socket could not be established, statusCode=407](https://community.exploratory.io/t/error-tunneling-socket-could-not-be-established-statuscode-407/4158)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [February 2, 2026, 1:40am UTC](https://community.exploratory.io/t/error-tunneling-socket-could-not-be-established-statuscode-407/4158 "2026-02-02T01:40:23Z")
If you see the following error recorded in Log File 2, there may be an issue with the username or password for proxy connection. tunneling socket could not be established, statusCode=407 If the above error is recorded … --- ## [Public Edition: Git Error on Mac - 'credential-osxkeychain' Command Not Recognized When Closing Project](https://community.exploratory.io/t/public-edition-git-error-on-mac-credential-osxkeychain-command-not-recognized-when-closing-project/3062)
**Author:** [@Hide\_Kojima1](https://community.exploratory.io/u/Hide_Kojima1)\ **Replies:** 0\ **Last updated:** [August 28, 2024, 5:00am UTC](https://community.exploratory.io/t/public-edition-git-error-on-mac-credential-osxkeychain-command-not-recognized-when-closing-project/3062 "2024-08-28T05:00:27Z")
Problem If you encounter an error while trying to close a project on a Mac, you may see an error message like the one below: Error: Command failed: /usr/local/bin/git push --force https://abcdefg/\*\*\*\*\*\*\*\*@exploratory.io… --- ## [Error "must be size 1574 or 1, not 8332" When Calculating Year-over-Year in Window Calculation](https://community.exploratory.io/t/error-must-be-size-1574-or-1-not-8332-when-calculating-year-over-year-in-window-calculation/4026)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [September 9, 2025, 11:54pm UTC](https://community.exploratory.io/t/error-must-be-size-1574-or-1-not-8332-when-calculating-year-over-year-in-window-calculation/4026 "2025-09-09T23:54:08Z")
When calculating year-over-year comparisons in spreadsheets, if the original data contains multiple entries with the same date, you may encounter an error like “must be size 1574 or 1, not 8332”. For example, in the fol… --- ## [Colors Invert When Setting Value Display Color to "Same Color as Chart" in Radar Charts](https://community.exploratory.io/t/colors-invert-when-setting-value-display-color-to-same-color-as-chart-in-radar-charts/4140)
**Author:** [@Takato\_Shiroto](https://community.exploratory.io/u/Takato_Shiroto)\ **Replies:** 0\ **Last updated:** [January 16, 2026, 1:17am UTC](https://community.exploratory.io/t/colors-invert-when-setting-value-display-color-to-same-color-as-chart-in-radar-charts/4140 "2026-01-16T01:17:56Z")
When assigning a numeric column for color in a radar chart and categorizing by conditions, there is an issue where colors get inverted when the value display color is set to “Same color as chart”. This issue is sched… [Next page](https://community.exploratory.io/c/issues/5.md?page=1)